This post is also available in:
Spanish
Although we live in a high-tech world, it can be so annoying to have a dozens of cables and gadgets all over the place to charge and operate our TV’s, Internet, cell phones, and many other devices that have become necessary in our homes. We are happy to announce that Costasur and Tricom have partnered up to reduce our “techy clutter”
and improve our cable and Internet service in Casa de Campo by introducing the SmartBox, a device and plan that allow us to bundle our cable and Internet service with a single device!
On July 1st, Costasur and Tricom launched the SmartBox service which consists of a compact box from which the cable and Internet service can be managed together. Before this option arrived at Casa de Campo, you would need 2 boxes and a whole lot of cables to operate these two services… but not anymore! Not only is the Smartbox an aesthetically improved solution but it also exponentially increases the quality of the services by having access to over 260 channels and the most HD channels available in the Dominican Republic. Internet speeds are now going to be faster than ever! With the SmartBox, you have the option of choosing from 1 of 2 packages which have the ability to provide download speeds from 10-100Mbps and between 5-10Mbps for uploading.
The cute little Smartbox also comes with a high tech remote, a Media Center that allows you to connect a USB and access your own multimedia content; browse Youtube; the possibility of watching 2 channels at once by splitting your TV screen’s image; the ability to record a show to watch later; and you will be able to connect all your portable devices to the Internet at once through the single Wifi network. That is one powerful box!
24/7 tech support
Perhaps what Costasur has taken most into account is the service and technical support, given that we will now have acess to 24/7 BI-LINGUAL tech support over the phone, and ONSITE staff to provide assistance to your home from 8am to 11pm every day of the week!
Cost
So by now, you are probably wondering how much this is going to cost you and assuming that all this additional quality and service will be more than what you currently pay… and we are ecstatic to inform you that chances are you will pay a bit LESS than your current monthly bill! While the current plans and bundles for cable and Internet are too many to provide a one-on-one comparison with the new plans, the Smartbox bundle plans might be less than what you currently pay for the separate services at the moment. You will still have the option to maintain your individual services contract if you wish, but we think that you might just be as excited as we are to try out this Smartbox!
The Smartbox plans have 2 pricing and service options available in Casa de Campo:
The Smartbox Max, RD$6,095 (+taxes) a month
- access to up to 30/5 Mbps for the Internet services
- over 260 cable channels
The SmartBox Max+, RD$8,755 (+taxes)
- up to 100/10Mbps
- access to more than 270 channels including Fox+ HD
Key benefits
- Upload speed up to 10MB
- Technical assistance available within the first 16 hours
- (In house) technical assistance daily from 8AM – 11PM
- Bilingual help desk 24/7
Contacts
Costasur Dominicana client services:
- Tel: (809) 523-8528
- Email: servicioalcliente@costasur.com.do / servicioalcliente2@costasur.com.do
Office hours are 8:00 AM a 6:00 PM, Monday to Friday and Saturdays 8:00 AM to 1:00 PM.
The Costasur staff is happy to answer any questions you may have about these new options, and can help you compare the pricing and services you currently have with these new SmartBox options. Feel free to give the kind folks at Costasur a call at any time from 8am to 6pm from Monday to Friday and from 8am to 1pm on Saturdays.
